Wisenet Service Health https://health.wisenet.co/ 2026-04-09T04:35:21+00:00 Wisenet Service Health Google SSO Login Issue https://health.wisenet.co/incident/141/ 20/02/2026 8:43am ADST

We are investigating an issue where some users are unable to login using Google SSO. Message is: 400. That’s an error.

Please use username / password login if possible while we resolve this issue.

If you are unable to login using username/password, please try Forgot Password. OR your portal admin may need to remove Forced Domain in the meantime https://learn.wisenet.co/how-to-enable-2fa-mfa-using-enforced-domains/

10:22am ADST

Deployed a fix to resolve the issue. Sorry for the inconvenience.

]]> 2026-02-19T21:43:00+00:00 Wisenet Service Health Wisenet Services Outage https://health.wisenet.co/incident/140/ 4:08pm ADST

We are investigating an outage impacting Wisenet User login and authentication services for users only.

4:44pm ADST

The cause of the outage has been identified. Our team is working to restore authentication services.

5:46pm ADST

Restoration work is progressing. Wisenet services remain unavailable at this time.

6:44pm ADST

We continue to make progress towards restoring services

7:16pm ADST

We continue to make progress towards restoring services

8:00pm ADST

We continue to make progress towards restoring services. Additional validation is required before release.

8:27pm ADST - All services have been restored.

The issue prevented some users from logging into Wisenet. Other systems remained available, though some API and integration requests may have intermittently failed during the incident. All Wisenet automations and integrations have now successfully replayed. We apologise for the inconvenience caused.

]]> 2026-01-28T05:05:00+00:00 Wisenet Service Health Moodle outage for some customers https://health.wisenet.co/incident/138/ 25/11/2025

7:00pm AEDT

Moodle sites are unavailable for some customers . We are investigating the issue. All other services should be working.

8:00pm AEDT

Issue identified. Resolution work is underway. Estimated restoration time is still being assessed.

9:00pm AEDT

Resolution work continuing. Estimated restoration time is still being assessed. Next update in 60 minutes.

10:00pm AEDT

Resolution work continuing. We will provide an ETA once confirmed.

11:00pm AEDT

Resolution work continuing. We are waiting on an external provider to complete required actions before the domain (mywisenet.com.au) can be restored. Further progress is unlikely until business hours. We hope to have this restored during Wednesday morning. Next update at 8am AEDT. We apologise for the inconvenience.

26/11/2025

8:00am AEDT

Resolution work continuing. The required settings did not correct automatically, and we are now working with our external provider to restore the domain. Next update at 9:30am AEDT. We apologise for the inconvenience.

9:30am AEDT

Resolution work is continuing. We are awaiting required actions from our external provider to restore the domain. We will provide the next update at 11:00am AEDT. We apologise for the inconvenience.

11:00am AEDT

Access to Moodle sites has now been fully restored. The issue was caused by a domain configuration problem that required action from an external provider for the mywisenet.com.au domain. This caused the domain to become temporarily unavailable, which affected access to Moodle for some customers.

Our team worked with the provider as soon as they became available this morning, and the required changes have now been completed. Services are restoring and operating as expected.

We will continue monitoring closely, but no further impact is expected. We are working through future mitigations.

We apologise for the disruption and appreciate your patience while this was resolved.

]]> 2025-11-25T08:00:00+00:00 Wisenet Service Health USI Service is unavailable https://health.wisenet.co/incident/137/ 13/10/2025 9:00am - USI Service is unavailable. We are investigating the issue. All other services should be working.

15/10/2025 10:50am - AEST - Services restored

]]> 2025-10-12T22:00:00+00:00 Wisenet Service Health Delays in email delivery, sms delivery, ureports and automation https://health.wisenet.co/incident/136/ 10:50am AEST - Investigating periodic delays in email delivery, sms delivery, ureports and automation

11:50pm AEST - We have identified the issue. Spike in activity causing activities to queue. We are monitoring performance.

12:20pm AEST - Queues are processing however with some delays. There is no need to replay the actions. Please just wait for the activity to be completed.

12:44pm AEST - The delays have been cleared. There are no further issues.

Thanks for your patience while this issue was resolved.

]]> 2025-09-11T00:50:00+00:00 Wisenet Service Health Logbook Loading Issues https://health.wisenet.co/incident/135/ 1:15pm AEST - Investigating logbook load issue

1:20pm AEST - We have identified the issue. A fix is being rolled out.

2:00pm AEST - Most customer logbook access has been restored. Final customers being updated.

3:14pm AEST - The logbook section is now loading for all customers. Some emails and credentials are still queued and being processed.

3:33pm AEST - All emails and credentials are processed as expected. There are no further issues.

Thanks for your patience while we resolved this issue and sorry for the inconveniences that this caused.

]]> 2025-09-09T03:15:00+00:00 Wisenet Service Health Wisenet Services Outage https://health.wisenet.co/incident/134/ 11:13am AEST - Investigating outage... multiple Wisenet services unavailable

11:18am AEST - Services restored

Post mortem: An authorisation service became unavailable. The service self-healed and all systems automatically restored within minutes.

]]> 2025-08-20T01:13:00+00:00 Wisenet Service Health Delay in uReport and Credentials https://health.wisenet.co/incident/133/ We are currently experience high load in our uReport and credential services with backlog due to the release of the upgraded credentials solution. We expect this load to be resolved in the coming hours. Thank you for your patience.

]]> 2025-04-15T04:00:00+00:00 Wisenet Service Health Wisenet Site Outage https://health.wisenet.co/incident/132/ 2:50pm AEST - Investigating outage

3:20pm AEST - Identified Wisenet and services are impacted by the Crowdstrike global outage.

4:45pm AEST - Wisenet services automatically self healed which minimised the downtime.

]]> 2024-07-19T04:50:00+00:00 Wisenet Service Health Sales+ in maintenance for scheduled upgrade 7am-9am AEST https://health.wisenet.co/incident/130/ Sales+ scheduled maintenance has ended. Thank you

]]> 2024-06-23T20:50:00+00:00 Wisenet Service Health Isolated Moodle Site Outage https://health.wisenet.co/incident/129/ 17/5/24 9am AEST - We are aware of outages across a few of our Moodle sites and our technicians are working to restore access.

17/5/24 10am AEST - We expect that the impacted Moodle sites will remain offline throughout the 17th of May as we work to restore access.

17/5/24 8:48pm AEST - All Moodle site access has been restored.

]]> 2024-05-16T23:00:00+00:00 Wisenet Service Health Error when generating credentials https://health.wisenet.co/incident/127/ 09:30 am AEST We are currently investigating an issue that is not allowing credentials to be issued. 10:55 am AEST Issue resolved.

]]> 2024-05-12T23:30:00+00:00 Wisenet Service Health Isolated Moodle Site Outage https://health.wisenet.co/incident/126/ 5pm 1/5/24 - We are aware of outages across a few of our Moodle sites and our technicians are working to restore access.

9am 2/5/24 - We expect that the impacted Moodle sites will remain offline throughout the 2nd of May as we work to restore access.

4pm 3/5/24 - All moodle site access has been restored.

]]> 2024-05-01T06:52:00+00:00 Wisenet Service Health Sales+ Down for Scheduled Upgrade https://health.wisenet.co/incident/125/ 7:00 AM AEDT Sales+ is down for scheduled maintenance.

10:00 AM AEDT Sales+ is operational following a successful maintenance window.

]]> 2024-03-25T20:00:00+00:00 Wisenet Service Health Reports Service Down https://health.wisenet.co/incident/124/ 7:34am [AEDT] - Reports service reported issues. 8:05am [AEDT] - Reports service operational fully operational

]]> 2023-12-04T20:34:00+00:00 Wisenet Service Health Major Outage - Portal and Sales+ Services Down https://health.wisenet.co/incident/123/ 7:28 pm [AEST] - Currently investigating an issue affecting logging into Wisenet and applying on Sales+. 7:35 pm [AEST] - Issue resolved.

]]> 2023-09-29T09:28:00+00:00 Wisenet Service Health Learn Resources Down https://health.wisenet.co/incident/122/ 9:55 am - Learn resources are currently down for all users. We are working on bringing them back online. 10:40 am - Learn Resources back online.

]]> 2023-05-25T23:55:00+00:00 Wisenet Service Health Services Down https://health.wisenet.co/incident/121/ 4:54 pm AEDT - Portal Access and Online Enrolment are down. We are investigating the cause and looking to get services back up. 5:06 pm AEDT - Portal Access and Online Enrolment are back up and running.

]]> 2023-03-09T05:54:00+00:00 Wisenet Service Health Delay in sending emails from wisenet. https://health.wisenet.co/incident/120/ There has been a delay in the sending of some emails from the 22nd of February. These emails are being processed by our email delivery service and we expect all queued emails to be delivered by end of day 24th of February. We would like to apologise for any inconvenience this has caused.

]]> 2023-02-21T21:30:00+00:00 Wisenet Service Health AU Scope Importer Down https://health.wisenet.co/incident/119/ 10:00 am - AU Scope Importer down

11:35 am - Issue discovered, solution planned. Expect resolution within the next 30mins -1hr.

12:30 pm - Issue resolved.

]]> 2023-01-17T23:00:00+00:00 Wisenet Service Health Moodle Login Failing https://health.wisenet.co/incident/118/ 10:00 am AEDT - Admin users are unable to login into hosted Moodle Sites.

10:20 am AEDT - Issue found and solution being worked on.

12:45 am AEDT - Issue resolved

]]> 2023-01-15T23:00:00+00:00 Wisenet Service Health Portal Login with username and password down. https://health.wisenet.co/incident/117/ 7:50am AEDT - User's were unable to login with username and password combination.

9:05am AEDT - Resolved the issue.

]]> 2023-01-15T20:50:00+00:00 Wisenet Service Health Some Moodle Students unable to Login https://health.wisenet.co/incident/116/ 2:00pm AEDT - Moodle customers using the Old Retired Moodle Plugins are reporting issues of students not being able to login. We are monitoring the issue.

3:40pm AEDT - We are still investigating the issue.

5:04pm AEDT - Resolved the issue.

Customers need to move to new Elearning Integration to avoid such outages.

]]> 2022-10-04T03:00:00+00:00 Wisenet Service Health Partial Moodle Outage https://health.wisenet.co/incident/115/ 11:50am AEDT - Some Moodle sites are preventing User login. The site is loading but some other connection issue. We are monitoring.

12:15pm AEDT - It appears very random and is impacting a handful of sites.

12:48pm AEDT - All sites automatically self healed.

There was a network issue that automatically restored itself. We are diagnosing the logs to prevent this happening in the future.

]]> 2022-10-04T00:50:00+00:00 Wisenet Service Health Moodle Outage - Resolved https://health.wisenet.co/incident/114/ Outage Overview

On 3 July 2022 8:07am AEST we became aware of a technical issue affecting users and services. All Wisenet services other than Moodle Hosting have been restored (see previous incident below). We are continuing to resolve Moodle Hosting.

During Wednesday 6th July 2022 and through the night we have been able to resolve Moodle Hosting. We are working through a final set of checks and will be bringing on Moodle sites one by one during 7th July 2022. We will advise each customer as the site becomes available.

Users will receive an email once systems are back up and running.

Thank you for your understanding and patience.

The Wisenet Team

]]> 2022-07-04T23:52:00+00:00 Wisenet Service Health System Outage - Resolved https://health.wisenet.co/incident/113/ Outage Overview - 3 July 2022 8:07am AEST to 5 July 2022 9:51am AEST - Resolved

On 3 July 2022 8:07am AEST we became aware of a technical issue affecting users and services. Our team is working hard to restore services as soon as possible. We have identified the problem and determined the solution, however it’s going to take some time to apply.

We have made good progress and anticipate that systems will be restored around midday AEST Tuesday 5th July 2022.

Users will receive an email once systems are back up and running.

Thank you for understanding and patience.

The Wisenet Team

3 July 2022 8:07am AEST - We have alerts that our applications are unavailable and users are unable to login or load pages. We are looking into this issue and will provide more details of a fix once we have more information.

8:37am AEST - We have identified the cause of the issue. We are working on a resolution. The outage affects most Wisenet applications and services.

10:20am AEST - We are still working on a resolution.

11:40am AEST - We are working on a resolution. It is difficult to provide a resolution time.

12:30pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

2:00pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

3:00pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

4:02pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

5:16pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

7:37pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

8:36pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

10:44pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

11:52pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

4 July 2022 1:08am AEST - We are working on a resolution. It is difficult to provide a resolution time.

4 July 2022 7:28am AEST - We are continuing to work on a resolution. We will provide a resolution time once we have a more accurate estimation..

4 July 2022 10:19am AEST - We are continuing to work on a resolution. We will provide a resolution time once we have a more accurate estimation..

4 July 2022 5:22pm AEST - We are continuing to work on a resolution. We will provide a resolution time once we have a more accurate estimation..

4 July 2022 10:53pm AEST - We are continuing to work on a resolution. We will provide a resolution time once we have a more accurate estimation.

5 July 2022 9:51am AEST - We have restored all services except Moodle Hosting. We are still working on restoring Moodle and will create a new Incident Report for tracking. Thank you for your patience.

]]> 2022-07-02T22:07:00+00:00 Wisenet Service Health Moodle Outage https://health.wisenet.co/incident/112/ 7:47am AEDT - Our alerts indicate an outage affecting Moodle access. We are monitoring.

8:16am AEDT - We have identified the cause and working to restore connectivity. Will hopefully be resolved within the hour.

8:26am AEDT - All sites are back online.

A network issue required manual intervention. Diagnosing to prevent this happening in the future.

]]> 2021-11-04T20:47:00+00:00 Wisenet Service Health Moodle Hosting Scheduled Maintenance https://health.wisenet.co/incident/110/ Please be advised that Moodle Hosting maintenance has been scheduled for Saturday 23rd October between 9:00am - 11:00am AEDT.

There will be NO access to Moodle during this time. This will NOT impact Elearning Integration.

9:55am AEDT - Maintenance was successfully completed

]]> 2021-10-22T22:00:00+00:00 Wisenet Service Health Moodle Outage https://health.wisenet.co/incident/109/ 1:33pm AEDT - Our alerts indicate an outage affecting Moodle access. We are monitoring.

1:36pm AEDT - All sites automatically self healed.

There was a network issue that automatically restored itself. We will diagnose to prevent this happening in the future.

]]> 2021-10-08T02:33:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance https://health.wisenet.co/incident/108/ Please be advised that Wisenet maintenance has been scheduled for Thursday 17th June between 8:00pm - 11:00pm AEST.

ALL Wisenet Services will be unavailable.

10:24pm AEDT - Maintenance was successfully completed

]]> 2021-06-17T10:00:00+00:00 Wisenet Service Health Moodle Outage https://health.wisenet.co/incident/107/ 10:18am AEDT - Our alerts indicate an outage affecting Moodle access. We are working on a fix.

10:42am AEDT - All site access is restored

There was a network issue with our hosting provider that caused the Moodle sites to not be available.

]]> 2021-02-24T23:18:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance https://health.wisenet.co/incident/106/ Please be advised that the Wisenet platform will be unavailable while we complete a number of system upgrades.

The outage will be on Saturday 12th December 2020 between 7:30AM - 11:00AM (AEDT)

ALL Wisenet Services will be unavailable (including Elearning).

9:31am AEDT - Maintenance was successfully completed

]]> 2020-12-11T20:30:00+00:00 Wisenet Service Health Moodle Outage https://health.wisenet.co/incident/105/ 3:47pm AEDT - Our alerts indicate an outage affecting Moodle access. We are working on a fix.

4:15pm AEDT - We are still working on fixing this issue.

4:46pm AEDT - We are still working on fixing this issue.

5:01pm AEDT - Moodle access is restored to most Moodle sites. We are still resolving access to the remaining sites.

6:07pm AEDT - Still resolving access to the remaining sites.

7:25pm AEDT - Still resolving access to the remaining sites.

9:24pm AEDT - Moodle access is restored to more Moodle sites. We are still resolving access to the remaining sites.

11:12pm AEDT - All site access is restored

We are conducting a more detailed analysis as to the root cause and will communicate with affected customers once we have more details. Sorry once again for the inconveniences caused. Wisenet Team

]]> 2020-10-27T04:48:00+00:00 Wisenet Service Health Outage for some services https://health.wisenet.co/incident/104/ 1:01pm AEDT - The following services are unavailable... Logbooks, Learncycles, Public API, Integrations We are looking into this issue.

1:30pm AEDT - Still looking into the issue.

1:59pm AEDT - Still looking into the issue.

2:28pm AEDT - We have identified the issue. We are working on a resolution.

3:09pm AEDT - We are still working on a resolution.

3:48pm AEDT - The issue has been resolved. It was a result of a fault at our hosting provider. Sorry for the inconveniences caused.

]]> 2020-10-22T02:01:00+00:00 Wisenet Service Health Brief Moodle Outage https://health.wisenet.co/incident/103/ 5:16pm AEST - Our alerts indicate an outage affecting Moodle access. We are working on a fix.

5:22pm AEST - Moodle access is restored. We are investigating the issue.

]]> 2020-10-14T06:16:00+00:00 Wisenet Service Health Reports unavailable https://health.wisenet.co/incident/102/ Friday 24 Jul 2020 - 11:38am AEST - Reports generation unavailable. This affects all report generation including subscription reports and online enrolment enrolment and invoice generation.

Friday 24 Jul 2020 - 11:38am AEST - Issue Resolved. Report generation is now available. Sorry for the inconveniences caused.

]]> 2020-07-24T01:38:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance https://health.wisenet.co/incident/101/ Please be advised that Wisenet maintenance has been scheduled for Tuesday 9th June between 8:00pm - 11pm AEST.

ALL Wisenet Services will be unavailable.

10:00pm AEST - Maintenance was successfully completed

]]> 2020-06-09T10:30:00+00:00 Wisenet Service Health Delays with Emails, SMS and Learncycles https://health.wisenet.co/incident/100/ 30 May 2020 9:35pm AEST - Our monitoring has detected delays processing some Wisenet events (Emails, SMS, Learncycles, TaskNotifications). All other services appear to be operational. We are investigating the issue.

10:30pm AEST - Still investigating the cause.

11:59pm AEST - We have identified a key cause but still have to determine the right fix. Due to the isolated nature of the issue and it being a weekend. We are opting to resolve this in the morning.

31 May 2020 12:30pm AEST - Event delays has been resolved. All events should be processed.

]]> 2020-05-30T11:35:00+00:00 Wisenet Service Health LRM Access Issue https://health.wisenet.co/incident/99/ 4:01pm AEST - We have alerts that users are unable to login to LRM is via the Portal. It is related to the previous issue an hour ago. We are working on a fix.

4:34pm AEST - LRM access is restored but intermittent. We are watching this issue and working on extra fixes.

5:27pm AEST - LRM access is restored. We are still watching this issue.

]]> 2020-04-27T06:01:00+00:00 Wisenet Service Health LRM Access Issue https://health.wisenet.co/incident/97/ 2:01pm AEST - We have alerts that users are not able to click through to LRM via the Portal. We are looking into this issue and will provide more details of a fix once we have more information.

2:33pm AEST - We have identified the cause of the issue. We are working on a resolution. The outage affects LRM login and a delay to Learncycles and messaging. Online Enrolment, Learner App and Elearning Integration should be unaffected.

3:19pm AEST - This issue has been resolved. We are diagnosing the underlying problem that caused the issue for future prevention. Sorry for the inconvenience.

]]> 2020-04-27T04:01:00+00:00 Wisenet Service Health LRM Login Issue https://health.wisenet.co/incident/96/ 8:26pm AEDT - We have alerts that users are not able to click through to LRM via the Portal. We are looking into this issue and will provide more details of a fix once we have more information.

10:41pm AEDT - This issue has been resolved. We are diagnosing the root cause further to prevent such issue in the future. Sorry for the inconvenience.

]]> 2020-01-08T09:26:00+00:00 Wisenet Service Health UnitEnrolment Integration https://health.wisenet.co/incident/95/ 16th Dec 19 11:05am AEDT - We have been alerted by customers that UnitEnrolments are not syncing as expected for integration with 3rd party Elearning systems including our Moodle connectors. We are investigating the cause.

16th Dec 19 1:10pm AEDT - We have identified that that a change in the Thursday release caused the UnitEnrolment endpoint in the old API to fail. We are working on a fix.

17th Dec 19 9:30am AEDT - The initial fix did not work. Looking at alternatives.

17th Dec 19 12:08pm AEDT - We have released a tweak to unblock the errors. We are still working on a more comprehensive fix. Will set this incident to closed.

Sorry for any inconveniences.

]]> 2019-12-16T00:05:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance https://health.wisenet.co/incident/94/ Please be advised that Wisenet maintenance has been scheduled for Sunday 15th December between 7:00am - 10:30am AEDT.

ALL Wisenet Services will be unavailable.

9:25am Maintenance was successfully completed.

]]> 2019-12-14T20:00:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance https://health.wisenet.co/incident/93/ Please be advised that Wisenet maintenance has been scheduled for Thursday 12th December between 8:30pm - 11:30pm AEDT.

ALL Wisenet Services will be unavailable.

11:00PM Maintenance was successfully completed.

]]> 2019-12-11T21:30:00+00:00 Wisenet Service Health LRM - Some pages showing 500 errors https://health.wisenet.co/incident/92/ 2:55pm AEDT - We have detected that some pages in some sections are showing 500 errors. We are looking into this issue and will provide more details of a fix once we have more information.

3:25pm AEDT - We have identified the issue and preparing a fix to be deployed soon. Most of the application is still functional.

6:10pm AEDT - We aim to have a the fix released before 7:30pm AEDT

7:16pm AEDT - Fix has been deployed. Sorry for any inconveniences.

]]> 2019-11-07T03:55:00+00:00 Wisenet Service Health LRM Login Issue https://health.wisenet.co/incident/90/ 6:16am AEDT - It has been reported that users are unable to single sign on to LRM from the Portal. We are looking into this issue and will provide more details of a fix once we have more information.

7:03am AEDT - This issue has been resolved. We are diagnosing the root cause further to prevent such issue in the future.

]]> 2019-11-04T19:16:00+00:00 Wisenet Service Health Certificate Error for Moodle Customers on Old mywisenet.com.au domain https://health.wisenet.co/incident/89/ 11:39am AEST - Moodle customers still using the old mywisenet.com.au url are experiencing certificate issue for users. The moodle site is functional and available if user proceeds past the security warning. We are investigating.

11:58am AEST - We have resolved the issue. Sorry for the inconvenience caused.

]]> 2019-10-18T00:39:00+00:00 Wisenet Service Health Intermittent Issue for Old API and Moodle Connector https://health.wisenet.co/incident/88/ 10:29am AEST - Some users are experiencing random connectivity issues accessing Moodle and the Old API. We are investigating.

10:51am AEST - Issue self resolved. There was an abnormal brief spike. We are investigating the root cause to prevent in the future. Sorry for the inconvenience caused.

]]> 2019-10-16T23:30:00+00:00 Wisenet Service Health Moodle Scheduled Maintenance https://health.wisenet.co/incident/87/ Please be advised that Moodle maintenance has been scheduled for Thursday 3rd October between 8:30pm - 11pm AEST.

ALL Moodle Services will be unavailable.

10:50pm AEST - Maintenance has been successfully completed.

]]> 2019-10-02T22:30:00+00:00 Wisenet Service Health Intermittent Issues https://health.wisenet.co/incident/86/ 12:28pm AEST - LRM is timing out or slow for some users. We are investigating.

12:35pm AEST - LRM should be back to normal. There was a spike. We are still monitoring.

]]> 2019-08-12T02:28:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance https://health.wisenet.co/incident/85/ Please be advised that Wisenet maintenance has been scheduled for Wednesday 29th July between 9:00pm - 10pm AEST.

ALL Wisenet Services will be unavailable.

9:52pm AEST - Maintenance has been successfully completed.

]]> 2019-07-29T04:52:00+00:00 Wisenet Service Health Intermittent Issues https://health.wisenet.co/incident/84/ Tuesday 16 Jul 2019 - 4:34pm AEST - The following services are experiencing issues:

  1. Online Enrolment Upload Files control
  2. Online Enrolment Emails
  3. Learner App Invitation / Password Reset Emails
  4. Export Emails

Tuesday 16 Jul 2019 - 7:24pm AEST - Online Enrolment Uploads should be resolved. Still resolving the other issues.

Wednesday 17 Jul 2019 - 8:52am AEST - Still investigation the remaining issues.

Wednesday 17 Jul 2019 - 12:26pm AEST - The remaining issues are still intermittent on/off while we are resolving the issues. Still working on resolution.

Wednesday 17 Jul 2019 - 6:58pm AEST - Issues should now be resolved. Sorry for any inconveniences.

]]> 2019-07-16T06:34:00+00:00 Wisenet Service Health Brief Full Outage https://health.wisenet.co/incident/82/ 3:56pm AEDT - All users are not able to access any Wisenet apps. We are looking into this issue.

4:03pm AEDT - Issue Resolved. Users can now login to all apps.

]]> 2019-07-08T04:56:00+00:00 Wisenet Service Health Wisenet Performance Issues and Outage https://health.wisenet.co/incident/80/ 8:10am AEST - It has been reported that some Logbook records are not working as expected. The data is slow to load. We are looking into this issue and will provide more details of a fix once we have more information.

9:45am AEST - Investigation has outlined that the issue is more widespread. We are investigating the slowness.

10:45am AEST - We are working to resolve an issue causing degraded performance of Wisenet apps for all customers. We have narrowed down the problem to our database layer and are working to resolve the issue.

11:32am AEST - We need to complete urgent maintenance to restore the issue. We will be putting all services into maintenance at 11:40am AEST. This should take an hour.

12:16pm AEST - Maintenance was completed. Some improvements however still a general slowness.

1:58pm AEST - We are making more tweaks to performance. Should experience slight improvements as we proceed.

3:59pm AEST - We removed access to the new Task Board which immediately improved performance. The performance issues should now be resolved.

We are still investigating the root cause. Sorry for any inconveniences in todays slowness.

]]> 2019-06-19T22:10:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance and Updates https://health.wisenet.co/incident/79/ Please be advised that Wisenet maintenance has been scheduled for Wednesday 19th March between 8:00pm - 11pm AEST.

ALL Wisenet Services will be unavailable.

10:59pm AEST - Maintenance Completed

]]> 2019-06-19T10:00:00+00:00 Wisenet Service Health Learn.wisenet.co sporatic outage https://health.wisenet.co/incident/78/ 04/05/2019 6AM to 9:30AM Help centre learn.wisenet.co was undergoing external testing of which performance and connectivity were adversely affected the morning of 04/05/2019

]]> 2019-05-03T20:00:00+00:00 Wisenet Service Health Some services unavailable for some users https://health.wisenet.co/incident/77/ 6:00am AEDT - Some users not able to login to LRM and other services from the Portal. We are looking into this issue.

10:37am AEDT - Issue Resolved. Full access is restored.

]]> 2019-03-02T23:37:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance and Updates https://health.wisenet.co/incident/74/ Please be advised that Wisenet maintenance has been scheduled for Saturday 2nd March between 8:30am - 12pm AEDT.

ALL Wisenet Services will be unavailable.

11:01am AEDT - Maintenance Completed

]]> 2019-03-01T21:30:00+00:00 Wisenet Service Health LRM Brief Outage https://health.wisenet.co/incident/75/ 2:23pm AEDT - Users are not able to login to LRM from the Portal. We are looking into this issue.

2:29pm AEDT - Issue Resolved. Users can now login to LRM.

]]> 2019-02-28T03:25:00+00:00 Wisenet Service Health Reports unavailable https://health.wisenet.co/incident/76/ Tuesday 26 Feb 2019 - 8:15pm AEDT - Reports generation unavaiable. This affects all report generation including subscription reports and online enrolment enrolment and invoice generation.

Monday 27 Feb 2019 - 9:03am AEDT - Issue Resolved. Report generation is now available. Sorry for the inconveniences caused.

The root caused has been identified and a fix applied.

]]> 2019-02-26T22:03:00+00:00 Wisenet Service Health Reports unavailable https://health.wisenet.co/incident/73/ Friday 22 Feb 2019 - 8:15pm AEDT - Reports generation unavaiable. This affects all report generation including subscription reports and online enrolment enrolment and invoice generation.

Monday 25 Feb 2019 - 8:56am AEDT - Issue Resolved. Report generation is now available. Sorry for the inconveniences caused.

Applied a quick fix and analysing the problem.

]]> 2019-02-24T21:56:00+00:00 Wisenet Service Health LRM Brief Outage https://health.wisenet.co/incident/72/ 4:16pm AEDT - Users are not able to login to LRM from the Portal. We are looking into this issue.

4:20pm AEDT - Issue Resolved. Users can now login to LRM.

]]> 2019-02-13T05:16:00+00:00 Wisenet Service Health LRM Brief Outage https://health.wisenet.co/incident/71/ 3:45pm AEDT - Users are not able to login to LRM from the Portal. We are looking into this issue.

3:50pm AEDT - Issue Resolved. Users can now login to LRM.

]]> 2019-02-08T04:45:00+00:00 Wisenet Service Health LRM Brief Outage https://health.wisenet.co/incident/70/ 12:08pm AEDT - Users are not able to login to LRM from the Portal. We are looking into this issue.

12:15pm AEDT - Issue Resolved. Users can now login to LRM.

]]> 2019-02-04T01:08:00+00:00 Wisenet Service Health LRM Brief Outage https://health.wisenet.co/incident/69/ 11:58am AEDT - Users are not able to login to LRM from the Portal. We are looking into this issue.

12:12am AEDT - Issue Resolved. Users can now login to LRM.

]]> 2018-12-18T00:58:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance https://health.wisenet.co/incident/68/ Please be advised that Wisenet maintenance has been scheduled for Saturday 8th September between 11pm - midnight AEST.

ALL Wisenet Services will be unavailable.

11:38pm AEST - Maintenance completed.

]]> 2018-09-08T13:00:00+00:00 Wisenet Service Health Isolated Service Disruption https://health.wisenet.co/incident/67/ 4:50pm AEST - Some customers are experiencing issues where Logbook, Xero Invoices and Learner App personal details screens are not loading data. We are looking into this issue.

5:25pm AEST - All issues have been resolved.

A service became unresponsive which required a restart. This resolved the issue and was completely isolated from the outage last week.

]]> 2018-08-29T06:50:00+00:00 Wisenet Service Health Services Outage https://health.wisenet.co/incident/66/ Overview:

We have conducted our postmortem and root cause analysis and identified that the outage was caused by an incompatibility with a server update that occurred overnight. This caused a number of our services to have connectivity issues. As a consequence of this we have and are continuing to make a number of changes to our systems and processes to reduce the risk of such an outage occurring again.

Our reliability as a service is core to our commitment to our customers, and we are deeply sorry for the disruption. Thank you again for your patience.

Summary of Events:

6:30am AEST – Alert has been received that customers are having login issues

6:58am AEST – We have resolved the log in issue. Customers are able to log into Wisenet Portal and LRM.

08:01am AEST – Further support has been received that customers are not able to add logbook records, run reports or access Learner App

08:16am AEST – Identified that while LRM is functional, many supporting services are unavailable. We are investigating the issue.

10.30am AEST – Root cause has been identified. Applying an update to the test environment to validate that the fix will work.

12.50pm AEST – Testing has been successfully completed on the test environment. Scheduling full maintenance outage for Live.

01.15pm AEST – Maintenance Mode has commenced in order to apply fix on production

02.24pm AEST – Testing has started on production to verify all identified issues are fixed

02:45pm AEST – Maintenance Mode has been switched off. Almost all services are now functioning

03:13pm AEST – Error has been identified accessing the View Todays Exports page for some customers

03:42pm AEST – Customers are not able to receive LRM portal and Learner App based emails

04:42pm AEST – Export error has been resolved

06:11pm AEST – Incoming and outgoing emails from the portal has been resolved

]]> 2018-08-21T23:41:00+00:00 Wisenet Service Health Brief Partial Outage https://health.wisenet.co/incident/65/ 10:50am AEST - Users are not able to login to LRM from the Portal. We are looking into this issue.

11:10am AEST - Issue Resolved. Users can now login to LRM.

]]> 2018-08-20T00:50:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance and Updates https://health.wisenet.co/incident/64/ Please be advised that Wisenet maintenance has been scheduled for Sunday 19th August between 7am - 3pm AEST.

ALL Wisenet Services will be unavailable.

11:56am AEST - Maintenance completed.

]]> 2018-08-18T21:00:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance and Updates https://health.wisenet.co/incident/63/ Please be advised that Wisenet maintenance has been scheduled for Saturday 4th August between 8am - 4pm AEST.

ALL Wisenet Services will be unavailable.

3:30pm - Maintenance is taking longer than expected. We have opted to extend maintenance until Sunday 5th August 7am AEST. 6:58pm - Maintenance is finished. Thanks for your patience.

]]> 2018-08-03T22:00:00+00:00 Wisenet Service Health Brief Outage https://health.wisenet.co/incident/62/ 03:21pm AEST - Users are experiencing a 404 error when accessing LRM. We are looking into this issue.

03:26pm AEST - Issue Resolved.

]]> 2018-07-24T05:21:00+00:00 Wisenet Service Health Learncycles not triggering https://health.wisenet.co/incident/61/ 11:30am AEST - Some customers are experiencing issues with Learncycles not triggering since 4:00am AEST. We are looking into this issue.

1:20pm AEST - Learncycles issues have been resolved.

Unfortunately this issue resulted in some Learncycles failing for some customers. We recommend to use the following process to determine if you were affected and to resolve affected enrolments: https://learn.wisenet.co/learncycle/#1531969948477-e88b0f4c-be85

]]> 2018-07-19T01:30:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance and Updates https://health.wisenet.co/incident/60/ Please be advised that Wisenet maintenance has been scheduled for Sunday 1st July between 7-9am AEST.

All Wisenet Services will be unavailable.

Maintenance is taking slightly longer than expected. We have decided to extend rather than reschedule another outage. We are hoping to have this completed by 10:30am AEST.

]]> 2018-06-28T06:33:00+00:00 Wisenet Service Health Partial Outage Experienced for some Users https://health.wisenet.co/incident/59/ 12:00pm AEST - Some users are experiencing logging into the Portal and LRM. We are looking into this issue.

12:20pm AEST - User access restored however some features not functional

  • reports section unavailable
  • unable to generate new ureport
  • learner app unavailable,
  • API unavailable
  • Moodle integration (sites were up and accessible)

12:35pm AEDT - Issue Resolved

]]> 2018-06-28T02:00:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance and Updates https://health.wisenet.co/incident/58/ Please be advised that Wisenet maintenance has been scheduled for Thursday 24th April between 9:30pm to10:30 pm AEST.

This will only affect access to Learner App and Wisenet hosted Moodle. All other applications will not be affected.

]]> 2018-05-24T11:30:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance and Updates https://health.wisenet.co/incident/56/ Please be advised that Wisenet maintenance has been scheduled for Thursday 5th April between 8:30pm to11:00 pm AEST.

All Wisenet Services are affected and will be unavailable including student access to e-Learning

]]> 2018-04-05T10:30:00+00:00 Wisenet Service Health Report generation https://health.wisenet.co/incident/57/ 17:25 AEST - Running Reports in LRM is resulting in an error. We are looking into this issue.

17:35 AEDT - This issue is resolved.

]]> 2018-03-28T06:25:00+00:00 Wisenet Service Health Moodle Hosted Apps Unavailable for some Customers https://health.wisenet.co/incident/55/ Moodle services are unavailable for some customers.

]]> 2018-03-09T03:40:00+00:00 Wisenet Service Health Moodle Hosted Apps Unavailable for some Customers https://health.wisenet.co/incident/49/ Moodle services are unavailable for some customers.

]]> 2018-03-05T00:48:00+00:00 Wisenet Service Health Moodle Hosted Apps Unavailable for some Customers https://health.wisenet.co/incident/50/ Moodle services are unavailable for some customers.

]]> 2018-02-28T00:50:00+00:00 Wisenet Service Health Moodle Hosted Apps Unavailable for some Customers https://health.wisenet.co/incident/51/ Moodle services are unavailable for some customers.

]]> 2018-02-21T02:19:00+00:00 Wisenet Service Health Moodle Hosted Apps Unavailable for some Customers https://health.wisenet.co/incident/52/ Moodle services are unavailable for some customers.

]]> 2018-01-31T01:53:00+00:00 Wisenet Service Health Moodle Hosted Apps Unavailable for some Customers https://health.wisenet.co/incident/53/ Moodle services are unavailable for some customers.

]]> 2018-01-30T00:51:00+00:00 Wisenet Service Health Service Disruption - Credentials https://health.wisenet.co/incident/48/ 11:00am AEDT - Credential generation in LRM is unavailable. We are looking into this issue.

1:00pm AEDT - Issue Resolved.

]]> 2018-01-12T00:00:00+00:00 Wisenet Service Health Moodle Hosted Apps Unavailable for some Customers https://health.wisenet.co/incident/54/ Moodle services are unavailable for some customers.

]]> 2018-01-09T00:47:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance https://health.wisenet.co/incident/47/ ALL Wisenet Services (including moodle) will be unavailable due to maintenance on Tuesday 19th Dec 9:00-10pm AEDT

]]> 2017-12-15T06:05:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance and Updates https://health.wisenet.co/incident/46/ Please be advised that Wisenet maintenance has been scheduled for Monday 11th December between 9:30pm to10:00 pm AEDT.

The Wisenet Services that are affected and will be unavailable are: API, Learner App, Online Enrolment.

]]> 2017-12-11T10:30:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance and Updates https://health.wisenet.co/incident/45/ Please be advised that Wisenet updates have been scheduled for Thursday 30 November between 9:00pm to11:59pm AEDT.

All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

]]> 2017-11-30T10:00:00+00:00 Wisenet Service Health Document Management is Unavailable https://health.wisenet.co/incident/44/ Document management in LRM is unavailable 6:45 AM AEDT. We are looking into this issue.

Update: This issue is resolved 8:15 AM AEDT.

]]> 2017-11-09T19:45:00+00:00 Wisenet Service Health Wisenet Scheduled Maintenance and Updates https://health.wisenet.co/incident/43/ Please be advised that Wisenet updates have been scheduled for Wednesday 11 October between 9:00pm to12:00am AEDT.

All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

Maintenance was turned off at 10:34pm AEDT.

]]> 2017-10-10T22:21:00+00:00 Wisenet Service Health LRM Login https://health.wisenet.co/incident/42/ 8:30am - Intermittent performance issues have been reported.

9.30am - No access to Wisenet applications effective now until estimated time of 10:30am AEST and 12:30pm NZ. This is due to performance issues reported earlier today.

10.30am - Due to unforeseen complications No access to Wisenet applications is extended until 11:30am AEST and 1:30pm NZ. If it is resolved sooner the Health Dashboard will be updated to reflect this.

11.20am - Issue has been fixed.

]]> 2017-09-03T22:30:00+00:00 Wisenet Service Health LRM Login https://health.wisenet.co/incident/41/ Login issues for Wisenet LRM. We are investigating the issue. All other services should be working.

Update: LRM is back online. Outage was on and off for 15 minutes.

]]> 2017-08-23T14:30:00+00:00 Wisenet Service Health Wisenet System Maintenance https://health.wisenet.co/incident/40/ Please be advised that Wisenet updates have been scheduled for Monday 21 August between 8:00pm and 11:00pm.

All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

]]> 2017-08-21T20:00:00+00:00 Wisenet Service Health LRM is having intermittent dropout issues https://health.wisenet.co/incident/39/ Wisenet LRM is having intermittent issues where some users are signed out. All other services should be working.

Update: This occurred for a few minutes at noon. Everything seems to be back to normal as off 12:30pm.

]]> 2017-07-21T12:01:00+00:00 Wisenet Service Health LRM is unavailable https://health.wisenet.co/incident/38/ Wisenet LRM is unavailable. We are investigating the issue. All other services should be working.

Update: LRM is back online. Outage was on and off for 15 minutes.

]]> 2017-07-20T16:56:00+00:00 Wisenet Service Health Moodle Maintenance: Upgrade https://health.wisenet.co/incident/35/ Please be advised that maintenance for a Moodle update has been scheduled for Wednesday 26 July 2017 between 9.30 pm-12am (AEST). All Moodle Services will be unavailable during the maintenance period.

]]> 2017-07-20T07:41:00+00:00 Wisenet Service Health SugarCRM Maintenance: Updates https://health.wisenet.co/incident/34/ Please be advised that maintenance for a SugarCRM update has been scheduled for Thursday 13 July 2017 between 9.30 pm-11.30 pm (AEST). All SugarCRM Services will be unavailable during the maintenance period.

]]> 2017-07-13T21:30:00+00:00 Wisenet Service Health Moodle Maintenance: Upgrade https://health.wisenet.co/incident/33/ Please be advised that maintenance for a Moodle update has been scheduled for Wednesday 21 June 2017 between 9.30 pm-12am (AEST). All Moodle Services will be unavailable during the maintenance period.

]]> 2017-06-16T09:25:00+00:00 Wisenet Service Health Wisenet System Maintenance https://health.wisenet.co/incident/32/ Please be advised that Wisenet updates have been scheduled for Wednesday 7 June between 8:00pm and 11:00pm.

All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

]]> 2017-06-07T23:00:00+00:00 Wisenet Service Health Wisenet System Maintenance https://health.wisenet.co/incident/31/ Please be advised that Wisenet updates have been scheduled for Sunday 4 June between 7am - 9am AEST

All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

]]> 2017-06-02T14:28:00+00:00 Wisenet Service Health Wisenet System Maintenance https://health.wisenet.co/incident/30/ Please be advised that Wisenet updates have been scheduled for Thursday 25 May between 8:30pm and 11:30pm.

All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

]]> 2017-05-22T09:23:00+00:00 Wisenet Service Health Moodle Maintenance: Upgrade https://health.wisenet.co/incident/29/ Please be advised that maintenance for a Moodle update has been scheduled for Thursday 4 May 2017 between 10 pm-11.59pm (AEDT). All Moodle Services will be unavailable during the maintenance period.

]]> 2017-05-01T09:46:00+00:00 Wisenet Service Health Server Maintenance: Installing system update https://health.wisenet.co/incident/28/ Please be advised that maintenance for a Wisenet system update has been scheduled for Sunday 26 February between 7am-9am (AEDT). All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

]]> 2017-02-20T12:31:00+00:00 Wisenet Service Health Wisenet System Outage https://health.wisenet.co/incident/27/ All Wisenet services unavailable (excluding Public Website). We are investigating.

Update: This outage occurred between 18/02/2017 11:22pm - 19/02/2017 3:04am (AEDT). All services back online.

]]> 2017-02-18T22:20:00+00:00 Wisenet Service Health Wisenet System Update https://health.wisenet.co/incident/26/ Please be advised that updates for the Wisenet hosting environment has been scheduled for Thursday 2 February between 9pm - 10pm (AEDT).

All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

]]> 2017-01-31T09:29:00+00:00 Wisenet Service Health Wisenet Environment Maintenance https://health.wisenet.co/incident/25/ Please be advised that maintenance for the Wisenet hosting environment has been scheduled for Sunday 15th January between 7am - 8am (AEDT).

All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

]]> 2017-01-13T11:00:00+00:00 Wisenet Service Health Document upload issues https://health.wisenet.co/incident/23/ The document upload feature is currently unavailable. This affects:

  • Uploading documents in logbook
  • Generating uReports
  • Generating exports

We are investigating and should have a solution very soon.

Update: This was resolved within 10mins. All document services back online.

]]> 2016-12-14T11:45:00+00:00 Wisenet Service Health Periodic Email Delays https://health.wisenet.co/incident/24/ This service is experiencing periodic email delays. Emails will arrive but can be with a varying delay.

Last update: 14 Dec 2016 - We have made some updates which seems to have resolved the situation. We are continuing to monitor email performance.

]]> 2016-12-12T12:00:00+00:00 Wisenet Service Health Wisenet Environment Maintenance https://health.wisenet.co/incident/22/ Please be advised that maintenance for the Wisenet hosting environment has been scheduled for Friday 11th November between 9pm - 11pm (AEDT).

All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

]]> 2016-11-08T17:00:00+00:00 Wisenet Service Health Wisenet Environment Maintenance https://health.wisenet.co/incident/21/ Please be advised that maintenance for the Wisenet hosting environment has been scheduled for Thursday 3rd November between 9pm - 11pm (AEDT).

All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

]]> 2016-11-02T19:17:00+00:00 Wisenet Service Health Wisenet Environment Maintenance https://health.wisenet.co/incident/19/ Please be advised that maintenance for the Wisenet hosting environment has been scheduled for Thursday 27th October between 9pm - 11pm (AEDT).

All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

]]> 2016-10-27T18:50:00+00:00 Wisenet Service Health Wisenet System Outage https://health.wisenet.co/incident/20/ Wisenet services are temporarily unavailable. We are investigating.

Update: This outage occurred between 2:28am - 6:46am (AEDT). All services back online.

]]> 2016-10-27T02:30:00+00:00 Wisenet Service Health Wisenet Environment Maintenance https://health.wisenet.co/incident/18/ Please be advised that maintenance for the Wisenet hosting environment has been scheduled for Saturday 29th October between 12:00am - 9am (AEDT).

All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

]]> 2016-10-18T15:26:00+00:00 Wisenet Service Health Wisenet October Release https://health.wisenet.co/incident/17/ Please be advised that maintenance for a Wisenet release has been scheduled for Wednesday 26 October between 8:30pm - 11:30pm (AEDT).

All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

]]> 2016-10-18T15:23:00+00:00 Wisenet Service Health Performance Issues https://health.wisenet.co/incident/16/ Some Wisenet customers are experiencing some intermittent slowness and the odd timeout issue. This is being worked on and will be resolved today.

]]> 2016-09-13T02:00:00+00:00 Wisenet Service Health Wisenet September Release https://health.wisenet.co/incident/15/ Please be advised that maintenance for a Wisenet release has been scheduled for Monday 12 September between 8:30pm - 10:30pm (AEST).

All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

]]> 2016-09-12T18:30:00+00:00 Wisenet Service Health SugarCRM Scheduled Maintenance https://health.wisenet.co/incident/14/ Please be advised that maintenance of Wisenet's SugarCRM hosting environment is scheduled for Thursday 04 August between 12:00am and 3:00am (AEST).

Only SugarCRM will be unavailable during the maintenance period.

]]> 2016-07-29T12:15:00+00:00 Wisenet Service Health Brief Outage https://health.wisenet.co/incident/13/ Wisenet services are temporarily unavailable. We are investigating.

Update: This was resolved within 20mins. All services back online.

]]> 2016-07-29T07:40:00+00:00 Wisenet Service Health Wisenet August Release https://health.wisenet.co/incident/12/ Please be advised that maintenance for a Wisenet release has been scheduled for Wednesday 10 August between 8:30pm - 10:30pm (AEST).

All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

]]> 2016-07-28T13:55:00+00:00 Wisenet Service Health Xero Integration Pause https://health.wisenet.co/incident/11/ Xero integration is scheduled to be paused from 9pm AEST 15/07/2016 to 10am AEST 16/07/2016. Any pending records for integration will be queued. All records will automatically sync once service is resumed.

]]> 2016-07-15T14:13:00+00:00 Wisenet Service Health Moodle Hosted Apps Service Restored https://health.wisenet.co/incident/9/ All Moodle services are now working.

]]> 2016-07-13T09:05:00+00:00 Wisenet Service Health Moodle Hosted Apps Unavailable for some Customers https://health.wisenet.co/incident/8/ Moodle services are unavailable for some customers.

]]> 2016-07-13T02:00:00+00:00 Wisenet Service Health Xero Integration Resumed https://health.wisenet.co/incident/10/ Xero Integration has resumed. All queued records will now automatically be processed and sync'd as required.

]]> 2016-07-12T11:00:00+00:00 Wisenet Service Health USI Registry System Maintenance Completed https://health.wisenet.co/incident/6/ The USI service is now resumed. All pending USI verification will now commence.

]]> 2016-07-12T09:00:00+00:00 Wisenet Service Health Xero Integration Paused https://health.wisenet.co/incident/7/ Xero Integration is paused to resolve a technical issue. This results in a delay with syncing records. No data will be lost and records will automatically resync once service resumes.

]]> 2016-07-09T12:00:00+00:00 Wisenet Service Health USI Registry System Maintenance Commenced https://health.wisenet.co/incident/3/ The USI Office advised via email that the USI Registry System is undergoing major scheduled system maintenance from 4:00pm AEST Friday 8th July 2016 until 9:00am AEST Tuesday 12 July 2016.

During this time the following USI services will be unavailable:

• USI Student Portal

• USI Organisation Portal

• USI Web Services

Wisenet services will continue to work. You will still be able to collect and enter the USI. USI verification will not commence until after the maintenance.

]]> 2016-07-08T16:00:00+00:00 Wisenet Service Health Wisenet July Release https://health.wisenet.co/incident/5/ Please be advised that maintenance for a Wisenet release has been scheduled for Wednesday 6 July between 8:30pm - 10:30pm (AEST).

All Wisenet Services will be unavailable during the maintenance period (including student access to e-Learning).

]]> 2016-07-06T08:30:00+00:00 Wisenet Service Health Intermittent Issues https://health.wisenet.co/incident/83/ Tuesday 16 Jul 2019 - 4:23pm AEST - The following services are not working.

  1. Online Enrolment file upload
  2. Online Enrolment emails
  3. Learner App emails
  4. Export emails

Tuesday 16 Jul 2019 - 7:36pm AEST - Online Enrolment file upload is resolved

Wednesday 17 Jul 2019 - 8:54am AEST - We are still resolving the isolated email issue. Updates to follow.

]]> -001-11-30T00:00:00+00:00