25/11/2025

7:00pm AEDT

Moodle sites are unavailable for some customers . We are investigating the issue. All other services should be working.

8:00pm AEDT

Issue identified. Resolution work is underway. Estimated restoration time is still being assessed.

9:00pm AEDT

Resolution work continuing. Estimated restoration time is still being assessed. Next update in 60 minutes.

10:00pm AEDT

Resolution work continuing. We will provide an ETA once confirmed.

11:00pm AEDT

Resolution work continuing. We are waiting on an external provider to complete required actions before the domain (mywisenet.com.au) can be restored. Further progress is unlikely until business hours. We hope to have this restored during Wednesday morning. Next update at 8am AEDT. We apologise for the inconvenience.

26/11/2025

8:00am AEDT

Resolution work continuing. The required settings did not correct automatically, and we are now working with our external provider to restore the domain. Next update at 9:30am AEDT. We apologise for the inconvenience.

9:30am AEDT

Resolution work is continuing. We are awaiting required actions from our external provider to restore the domain. We will provide the next update at 11:00am AEDT. We apologise for the inconvenience.

11:00am AEDT

Access to Moodle sites has now been fully restored. The issue was caused by a domain configuration problem that required action from an external provider for the mywisenet.com.au domain. This caused the domain to become temporarily unavailable, which affected access to Moodle for some customers.

Our team worked with the provider as soon as they became available this morning, and the required changes have now been completed. Services are restoring and operating as expected.

We will continue monitoring closely, but no further impact is expected. We are working through future mitigations.

We apologise for the disruption and appreciate your patience while this was resolved.