4:08pm ADST

We are investigating an outage impacting Wisenet User login and authentication services for users only.

4:44pm ADST

The cause of the outage has been identified. Our team is working to restore authentication services.

5:46pm ADST

Restoration work is progressing. Wisenet services remain unavailable at this time.

6:44pm ADST

We continue to make progress towards restoring services

7:16pm ADST

We continue to make progress towards restoring services

8:00pm ADST

We continue to make progress towards restoring services. Additional validation is required before release.

8:27pm ADST - All services have been restored.

The issue prevented some users from logging into Wisenet. Other systems remained available, though some API and integration requests may have intermittently failed during the incident. All Wisenet automations and integrations have now successfully replayed. We apologise for the inconvenience caused.