Service Health

All systems are operational
Scheduled Maintenance
Scheduled Maintenance – Major Product Release

We will be performing scheduled maintenance for a major product release on Saturday 13 June.

During this maintenance window, most services will be unavailable while we complete the release.

After services are restored, there may be brief periods of slowness or disruption while we complete post-release validation.

Maintenance window:

  • Australia AEST: 9:30 AM – 12:00 PM
  • New Zealand NZST: 11:30 AM – 2:00 PM
  • Singapore SGT: 7:30 AM – 10:00 AM
  • South Africa SAST: 1:30 AM – 4:00 AM

This release includes important product changes, including Unit Offer Unification updates. We appreciate your patience while this work is completed.

Past Incidents

Thursday 21st August 2025

No incidents reported

Wednesday 20th August 2025

Wisenet LRM Wisenet Services Outage

11:13am AEST - Investigating outage... multiple Wisenet services unavailable

11:18am AEST - Services restored

Post mortem: An authorisation service became unavailable. The service self-healed and all systems automatically restored within minutes.

Tuesday 19th August 2025

No incidents reported

Monday 18th August 2025

No incidents reported

Sunday 17th August 2025

No incidents reported

Saturday 16th August 2025

No incidents reported

Friday 15th August 2025

No incidents reported

Thursday 14th August 2025

No incidents reported

Wednesday 13th August 2025

No incidents reported

Tuesday 12th August 2025

No incidents reported

Monday 11th August 2025

No incidents reported

Sunday 10th August 2025

No incidents reported

Saturday 9th August 2025

No incidents reported

Friday 8th August 2025

No incidents reported

Thursday 7th August 2025

No incidents reported