26/07/2026 9:10am AEST
We are investigating an issue affecting access to a subset of Wisenet-hosted Moodle sites.
Affected users may be unable to access their Moodle site. Other Wisenet services and customers are not affected.
The issue has been identified and escalated to the relevant provider. We are working to restore access as quickly as possible.
26/07/2026 4:16pm AEST
We are awaiting a response from the provider. Based on current information, resolution is unlikely before Monday, 27 July. We will continue to monitor the situation.
27/07/2026 6:40am AEST
The provider has responded and is working on the issue. We are awaiting resolution and continuing to monitor progress closely.
27/07/2026 11:44am AEST
The provider has advised that the issue is likely to be resolved this evening. We are continuing to follow up and monitor progress until access is restored.
We apologise for the ongoing disruption and appreciate your patience.
27/07/2026 10:53pm AEST
The provider is still working on resolving the issue. We are continuing to follow up and monitor progress until access is restored.
We apologise for the ongoing disruption and appreciate your patience.
28/07/2026 5:24am AEST
The issue remains unresolved despite repeated urgent escalation with the provider.
We recognise that this outage has continued significantly longer than expected and understand the impact on affected customers and learners. We are actively pursuing all available escalation paths and continuing to press for immediate resolution.
Restoring access remains our highest priority. We will provide another update as soon as there is a material change.
28/07/2026 9:31am AEST
The issue remains unresolved despite repeated urgent escalation with the provider.
We have now activated additional escalation pathways with the relevant domain authorities and are pursuing alternative recovery options in parallel.
The issue remains limited to a small number of customers. We are providing those customers with additional information and support directly.
Restoring access remains our highest priority, and we will provide a further update when there is a material change.
28/07/2026 5:14pm AEST
We have implemented an alternative access pathway for the affected Moodle customers and are coordinating completion and any follow-up support directly with them.
The original domain issue remains unresolved, but it should no longer prevent affected customers from accessing their Moodle sites once their transition is completed.
We will keep this incident open until the original domain is fully restored and redirects are in place.
Service Health