Outage Overview

On 3 July 2022 8:07am AEST we became aware of a technical issue affecting users and services. All Wisenet services other than Moodle Hosting have been restored (see previous incident below). We are continuing to resolve Moodle Hosting.

During Wednesday 6th July 2022 and through the night we have been able to resolve Moodle Hosting. We are working through a final set of checks and will be bringing on Moodle sites one by one during 7th July 2022. We will advise each customer as the site becomes available.

Users will receive an email once systems are back up and running.

Thank you for your understanding and patience.

The Wisenet Team

Outage Overview - 3 July 2022 8:07am AEST to 5 July 2022 9:51am AEST - Resolved

On 3 July 2022 8:07am AEST we became aware of a technical issue affecting users and services. Our team is working hard to restore services as soon as possible. We have identified the problem and determined the solution, however it’s going to take some time to apply.

We have made good progress and anticipate that systems will be restored around midday AEST Tuesday 5th July 2022.

Users will receive an email once systems are back up and running.

Thank you for understanding and patience.

The Wisenet Team

3 July 2022 8:07am AEST - We have alerts that our applications are unavailable and users are unable to login or load pages. We are looking into this issue and will provide more details of a fix once we have more information.

8:37am AEST - We have identified the cause of the issue. We are working on a resolution. The outage affects most Wisenet applications and services.

10:20am AEST - We are still working on a resolution.

11:40am AEST - We are working on a resolution. It is difficult to provide a resolution time.

12:30pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

2:00pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

3:00pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

4:02pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

5:16pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

7:37pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

8:36pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

10:44pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

11:52pm AEST - We are working on a resolution. It is difficult to provide a resolution time.

4 July 2022 1:08am AEST - We are working on a resolution. It is difficult to provide a resolution time.

4 July 2022 7:28am AEST - We are continuing to work on a resolution. We will provide a resolution time once we have a more accurate estimation..

4 July 2022 10:19am AEST - We are continuing to work on a resolution. We will provide a resolution time once we have a more accurate estimation..

4 July 2022 5:22pm AEST - We are continuing to work on a resolution. We will provide a resolution time once we have a more accurate estimation..

4 July 2022 10:53pm AEST - We are continuing to work on a resolution. We will provide a resolution time once we have a more accurate estimation.

5 July 2022 9:51am AEST - We have restored all services except Moodle Hosting. We are still working on restoring Moodle and will create a new Incident Report for tracking. Thank you for your patience.